Horrible service at Baywest

I am utterly dissapointed in the service offered at Baywest American Swiss. My boyfriend and I purchased a ring from them, this is to be a Christmas gift. Not once did they offer to allow me to try the ring on. When we asked if the ring could be resized they said yes. We then went to another branch where we were told that resizing can only be done for 2 sizes up or 2 sizes down. And we needed 4 sizes up! We then went back Baywests branch and asked if they didnt have a bigger size, and were told that they would look in the back room. After waiting several minutes the women returned and when I asked if they had a bigger size she said she could go look in the back, where she was supposed to have just been!!! There is a lack in communication with their customers and absolutely no enthusiasm to help customers either. I would strongly recommend that no one ever go to Baywest American Swiss.