Horrible Service at American Swiss The Glen Mall

My boyfriend had purchased an engagement ring for me on the 5th of February 2022. I then went to the store on the 6th of February 2022 and had asked if they could resize which they said they can't but I can order the size needed and it would be an extra cost as they have to make it according to my size . I told them to go ahead and get a quote for me ,they took down my details and size. I then called on the 10th of February to get a follow up for the quote a lady then says she has no clue and took down my details again .

I visited the store on the 21 of February the staff was very unfriendly, did not greet or ask if I needed assistance. I proceeded to where they were all standing and had asked if there was any feedback on my quote they then tell me that they are still waiting. I told them to email me with the feedback as the lady said she will call them that day .The lady then asks me for my details again yet I had given it to her on the 6th ,I still had asked her what she had done with my details ,she then says she didn't take down my email yet I had give it to her.

It is now the 22nd of February and no email.

Very horrible service!!!!

Nwj gives better service