Horrible Service

I used this branch the time for a battery for my watch, purely for the convenience of it being close to my home. I waited 3 months for this to be done, with no feedback regarding the status of my request. Having written this off to bad timing, I returned to this branch to request a repair to my bracelet. I handed this in on a Saturday and was told given the operating times of the repair service, I can expect to receive a call on the Wednesday/Thursday regarding a quote. 2 weeks later someone called my home speaking to my mom (not me). I went into the store to collect, where I was told my bracelet was sent to the incorrect location. And no one informed me of the delay. Another week passed and still nothing. I then called the branch again, where I was understandably furious. I requested to speak to an area manager, but they got someone from Sterns (another store completely) to call me. I requested them to call me directly once my bracelet has been located. The next working day they called my home and spoke to my mom yet again! <br> When I eventually received my bracelet some person took it upon themselves to make it bigger which caused it to get stuck and break yet again. Worst store!