1 reviews | Active since Sept 2010

05 Jul 2017, 12:08

Horrible customere service

<p>I'm just too upset to even mention my problem besides saying I had to wait 38 days to get my engagement ring from American Swiss Sandton City. In these days I was the one following up and they don't even bother phoning to update a client on progress. And when I call it's a different collection date and there's always someone else being blamed and they don't take responsibility. I collected today and I refused to leave without my ring just cause the guy wasn't there at 11. I'm very disappointed with their service and will never do busines with them again. Lucky for me my fiance proposed with a big ring otherwise if he had to wait for them it would have spoiled his plans. Worst company to do business with ever. We know my wedding ring will definitely not be from them.</p>

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Replies (1)
American Swiss
American Swiss's reply05 Jul 2017, 12:33
Official

Good afternoon Mandy

Thank you for bringing this matter to our attention.

Please be advised that your complaint will be escalated to the field management team.

You will be contacted soonest.

Kind regards

Jewellery Customer Care