SA
Sumaya A
1 reviews | Active since Dec 2023
11 Dec 2023, 12:06
horrible customer service
wanted to buy a tempo watch set at American Swiss vangate mall and the lady working there's sour face literally made me walk back out please teach your employees to smile and speak to people with respect the amount of attitude she gave me when I asked her if I could see the item and what the price is etc
Helpful (0)
Replies (4)0
Replies (4)
American Swiss's replyOfficial
11 Dec 2023, 12:19Hi Sumaya
Your complaint is noted and will be forwarded to the field management team to address.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
Kind regards
Jewellery Customer Care
American Swiss's reply11 Dec 2023, 12:19
Official
Hi Sumaya
Your complaint is noted and will be forwarded to the field management team to address.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
Kind regards
Jewellery Customer Care
SA
Sumaya A's updateReviewer Update
13 Dec 2023, 16:26I would like to know why I've got a text message saying my complaint has been resolved? So this is what you guys do? Lie and close tickets without even speaking to the person that raised the complaint? LOL what a joke
SA
Sumaya A's update13 Dec 2023, 16:26
Reviewer Update
I would like to know why I've got a text message saying my complaint has been resolved? So this is what you guys do? Lie and close tickets without even speaking to the person that raised the complaint? LOL what a joke
American Swiss's replyOfficial
14 Dec 2023, 10:04Good morning Sumaya
According to the record details, the field management team has tried to contact you to no avail, they have however emailed you on the email address above.
Kind regards
Jewellery Customer Care
According to the record details, the field management team has tried to contact you to no avail, they have however emailed you on the email address above.
Kind regards
Jewellery Customer Care
American Swiss's reply14 Dec 2023, 10:04
Official
Good morning Sumaya
According to the record details, the field management team has tried to contact you to no avail, they have however emailed you on the email address above.
Kind regards
Jewellery Customer Care
According to the record details, the field management team has tried to contact you to no avail, they have however emailed you on the email address above.
Kind regards
Jewellery Customer Care
SA
Sumaya A's updateReviewer Update
16 Dec 2023, 20:18So because I was unable to answer one phone call my issue has been resolved? you guys emailed me to say sorry? do better next time
SA
Sumaya A's update16 Dec 2023, 20:18
Reviewer Update
So because I was unable to answer one phone call my issue has been resolved? you guys emailed me to say sorry? do better next time