HORRIBLE CUSTOMER SERVICE

I have so far had a really horrible experience with American Swiss store 51, Madiba Dr, Riverside Mall, Nelspruit, 1201

On the 25th November 2020 I purchased a watch while on sale, my order was confirmed and everything had gone through successfully. On the 30th November 2020 I received an email advising my order had been cancelled. This being after the sale had ended which is very upsetting, how can your order be cancelled after the sale ended? I then called the TFG online customer service on the 01 December 2020 advising of the email I had received and I spoke to an agent by the name of Tania who advised they no longer have stock. I asked to speak to the manager and adivsed I would like the watch for the sale price I bought it for as I dont think its fair that my order was cancelled after the sale had ended and I need the watch and their stores should have I was then placed on hold. Tania then got back to me and advised the American Swiss 51, Madiba Dr, Riverside Mall, Nelspruit, 1201 store had the watch and she had called them and spoke to Trudy to have the watch kept aside and sent to Vangate Mall Athlone as I had requested and I should call the store to confirm, she had also advised she spoke to Trudy advising I should receive the watch for the sale price as I had requested her to let the store know. I called the store on the number *** and spoke to Trudy who advised the watch will be put aside and sent to the store of my request and I had to email with my request. A few days later I called and was advised by the manager Melody or Meredith that Trudy had not sent the watch out and the watch had now been sold! I was also given the wrong email address by Trudy as Meredith advised they have not received my email. The right thing to do was to call me and advise my email had not been recieved. Meredith then proceeded to give me the correct email address and advised the watch is in transit to canal walk and will ask Trudy to have the Canal Walk store keep the watch aside for me, I had also emailed my original email. Today I called and was advised Canal Walk has a damaged watch and they need to source the watch from Durban which will take about 2 more weeks.

I am really upset about this! There is no professionalism and I keep being given the run around and sent from pillar to post each and every day and I keep having to call them! I needed the watch as a gift for this week and they cant be clear about a date as to when I will get the watch, everyday they keep spinning a different story.

My order number: P*** Item: GUESS ATLAS WATCH SKU: ***1

Please can I get assistance I need this item and for the sale price PROMISED TO ME A CUSTOMER.