1 reviews | Active since May 2016

25 May 2016, 13:38

Honor your quotes !!!!!

<p>I went to Pavilion to get my friend a gift that was marked R499. When we got to the till, the consultant advised me that there was an error and that the price is R529. I then told her that it is her responsibility to give it to me at the price she initially quoted me. She then called the manager and the manager told me that she will use my vouchers in order for her to give me at that price. What nonsense ! As a consumer I am aware of my rights. She was totally out of line and did not even offer an apology. The service stinks !</p>

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Replies (1)
American Swiss
American Swiss's reply25 May 2016, 14:07
Official

Good afternoon Jadene

Thank you for bringing this matter to our attention.

Please be advised that your complaint will be forwarded to the field management team.

You will be contacted soonest.

kind regards

Jewellery Customer Care