Highly upset and deeply disappointed

For graduation, my parents bought me a cubic zirconia dress ring at American Swiss Woodlands for R699. About a year later, four little stones had fallen out. I took it to American Swiss Brooklyn on Oct 21st to get it fixed. They said it would take 5 - 6 business days to fix, and sent me on my way.<br> <br> When I went to pick it up on the 28th of October, it wasn't ready due to a 'driver delay'. They assured me it would get back to the store by the next day. I went to the store on Oct 31st, excited to have the sentimental gift from an important life event back on my finger. <br> <br> However, when the time came to pay for the repairs, I was told that the repair cost R768.00. At this point, I became upset. Not once had I been contacted for a cost estimate/quote. This meant repairing four components of a whole cost more than the completed product. <br> <br> I refused to pay such a ridiculous amount. They told me the best thing they could do for me was to send it back, have the stones they replaced removed, and they would return it to me in the condition that I gave it to them. It has now been two weeks since that incident, and I haven't heard a word from the store. <br> <br> I just want my ring back. Disappointed!