1 reviews | Active since Dec 2023
Highly Disappointed in product quality
My wedding ring was purchased in May 2023 and was kept in the original packaging and not touched until my wedding day in September. I was only able to wear my ring for less than two months before the gold plating of the ring fell off. I took it back and had it booked in for assessment. I called in 1 week later and was told that the ring had been returned. When I went by the store I was told that it had not been returned and I will have to pay an additional fee to have it fixed (which is almost half the price of the ring) as they didn’t find fault on their end or I can have it returned in the same condition, as it was 4 days passed the guarantee date. I take pride in my ring and took impeccable care of It. I am highly disappointed as one would think the quality of the ring would last much longer than 2 months.
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
