********** account under my name

An account was opened under my name in 2018 in Durban and I have never been to Durban in my life. I have spend the last 3days trying to sort it out going back and forth to the police station and now I literally don’t know what to do as they need a Case number and they police are telling I can’t open a case in Cape Town when the crime happened in Durban.

My thing is how did this account get approved in the first place 2) who is the employee that opened the account 3) how do I actually contact someone from TFG when some of the calls get dropped, number not connected yet or simple on voicemail. 4)why am I suffering for someone’s incompetence and negligence 5) don’t they do a screening/ background check on new account 6) how do I open a case in Durban while I’m in Cape Town, I don’t even know where this store is located.

I need my nam cleared so I can move on with my life!!!!