********** account

********** account I am victim of identity *****, I haven't lost my original green barcode ID and I don't have the smart card ID, But someone manage to open an account using my ID number at America Swiss (Mall of the South). This person used up to R10000.00 worth of good from the Fochini group(American Swiss account). They send me an sms on the letting me know that they is an amount due on the my account that when I first notice the *****. I went on check my credit score at DirectPluse and it showed I have an account open under American Swiss. I first started making phone calls to the call center were they redirected me to the forensic department on the 1-08-2018, we're they told me to go the police station to make an affidavit and also email a copy of my ID sign 5 time . I emailed it thru to them on ********** They reply on the 3-08-2018 that they needed "copy of an OB number(Occurrence book), IR number (Incident Report) or Case number from SAPS" I went to the police station on the 7th with the online application form that they emailed to me and the proof of purchase made from that account. At the police station they asked whom am I opening a case against as I haven't lost anything. Should I open a case against Fochini group"american swiss"or their employee who openned the account? ,they were not going to give me the " copy of an OB number(Occurrence book), IR number (Incident Report) or Case number from SAPS" because I did not loose anything , the police told me that the American Swiss needed to be one opening a case because they lost goods because of the ***** done at their store and for the police to give me the case number /OB number or IT number they needed the original form that was used to open the account , that has the date and time and the copy of ID that was used to open the account. I called them"American swiss" to inform them about this and they only send me a typed copy of the place where the account was open and a screen print of the card number and I needed to call them when I was at the police station they hard an "understanding" with the police they will give the case number required. This is the 15-08-2018 I went again to the police phoned ,give the police officer the phone and they told them the same thing that they have told me. The forensic consultant told me that I needed to go to different police station as they don't know why they don't give me what they needs. I told her this is my second police station that I have been too and the police keep on telling me the same thing and she will call me back today 16-08-2018 Am still waiting. I have wanted my money on air time calling the ********** , my time and petrol trying to clear my name . I dont know what to do.