MS
Madeleine S

1 reviews | Active since Jan 2016

04 Jan 2017, 18:44

Finally FINISHED with this store

<p>Ok so after our whole mess up with our wedding rings and jewelry in mid / end 2016. </p> <p>We tried american swiss once more. Once again with much dissapointment. </p> <p>We know its a busy season in Dec. But if you cant deliver a decent service by being honest , then i just dont know. As this also happened when we ordered my wedding earings....</p> <p>We ordered a watch set as our branch did not have the stock. The lady informed that they can order this but it will only be able to come the start of the week after chrismas. As this was a Christmas present we were sad but understood it being busy and all.</p> <p>So the TUESDAY after christmas i phoned them , here they had to phone us back with the news they only found one now and it will be delivered by Friday to our store. </p> <p>Come friday - nothing.... But they informed it will come on Monday...</p> <p>So Monday I phone again, This lady atleast had the decency to phone around and found out that the watch is still with their other branch but they will deliver this on Tuesday - as Monday was a holiday</p> <p>So finally having enough of this we informed her to leave it - Drove through all the way to Caledon to get the watch set.</p> <p>There atleast we had decent service and the lady and guy that worked that day (02/01/2017) was so kind as to assist us to make sure the watch and bracelet fit nicelly. So Well done to them!!!.</p> <p> </p> <p>BUT herm**** American swiss - DONE AND DUSTED AND NEEEEVER AGAIN!!!!!!!! </p>

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Replies (1)
American Swiss
American Swiss's reply05 Jan 2017, 09:02
Official

Good morning Madelein

Thank you for bringing this matter to our attention.

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

We apologize for the inconvenience caused.

The Field Manager will make contact with you directly to address this complaint.



Regards,
The American Swiss Customer Care Team