Faulty watch

What a disappointing service by American swiss protea glen. I bought a Tempo watch that's was faulty in December 2021. I worn it just once and it stopped when I was trying to adjust the time. I took it back I was advised to wait for 6 to 8 weeks which I was not happy with but due to processes that were explained to me by a service consultant I waited . My watch finally arrived and I worn it once again and it stopped again . I was so disappointed and I took it back for repairs which I waited for 6 to 8 weeks . Then it came back however it started once again . Yesterday the 30th November I took it back for repairs and I was told they are still gonna check what the problem is . I was advised to wait for 6 to 8 weeks once again and mind you previously I was advised that a credit note will be given and I will be given a new time peace since that one seemed to be faulty and unrepairable. This is totally unacceptable because I cannot always be waiting for month to receive my watch and now the warranty will soon lapse without me having the privilege of enjoying my time peace. As it stands I still need to buy other products at the store but after the service that I received I don't think I will ever be able to trust the service and the quality of the products . Emails were exchanged and I was I was called several times to be put at ease then out of nowhere communications stopped . I am being advised to bring all the receipts I got when I was taking the watch to repairs because the system don't keep records . Yesterday When it was booked again for repairs I was not given a receipt or anything and I asked the consultant why am I not being given a receipt because next time you will be telling me to give you the receipt which I never received. The consulted told me I will receive an SMS which will serve as a receipt but guess what till this point no SMS was received from my side . I am in a state that I actually need a new watch or a refund ....