Faulty jewelries

I bought a necklace for my wife on 27 February 2022.On the 19th of March I sent it to American Swiss Vangate and they logged my request with a reference number: RE***.I sternly explained to the consultant that I'm no longer happy with American Swiss products.Last year in March I bought my wife a watch from American Swiss,the gold decorations inside the glass fell off within few months.I let that go.This year I buy a necklace it broke within half a month. For those reasons, all the shame and fuel costs come to me.And for that I decided I need my money.The consultant explained to me the conditions they need to choose from as per terms and conditionson the receipt: 1:If it's the customer's fault the product will be fixed at customer's cost. 2:Replace the product if it's factory fault 3:Refund the customer

Of all the above options I was told that they will consult me.To my surprise no one bothered calling.They decided that they will fix and give the necklace to me. If I wanted a broken and repaired or second hand necklace for my wife as a gift I could have bought her a second hand fixed necklace and paid half the price American Swiss charged me for a new one .Fixing it without making me choose means disrespect to me as a client.I still say I need the money. I'll go buy the necklace somewhere else not from American Swiss.On the 28th of March I received an sms stating I need to go and collect the parcel.It was Fixed without consulting and consent from me as their client.To resolve this let them call me and I'll go drop their necklace and they refund me so I can take this shame away from my wife.