**** Jewellery @ American Swiss

In November 2021 my daughter took her savings to buy sterling silver crown earrings for herself online. After the first day of wearing it an infection started in her ear, we went to American Swiss (Langeberg mall in Mossel Bay) the same week and told them that this earrings must be **** because this is the only time that her ears does this it can't be sterling silver, the ladies there assured us that this is sterling silver and that our daugter is allergic to sterling silver (which is strange because her other CHEAP STERLING SILVER earrings does not do this to her ears because it is sterling silver.)We phoned American Swiss and told them about this and that my daughter used her savings on something that she can't even wear. They didn't care and said sorry but the earrings is sterling silver and they won't exchange or refund it. We decided not to do anything further. Three months ago my daughter cried mommy I really want to try and wear the earrings again because I bought it and could never wear it,please mommy even if it causes an infection just let me wear them for one day. Eventually I said bring the earrings and I'll help you insert them and wear them for one day. To my shock the earrings' silver was PEELING OF AND IT HAD RUST ON IT! SO MUCH FOR ADVERTISED STERLING SILVER AMERICAN SWISS. My husband send various emails to no avail and eventually after threatning with hello peter someone phone him and said take the earrings and invoice to an shop and you can choose other earring or so in their place. We went to American Swiss Cape Gate Brackenfell today and guess what they don't care and won't exchange it so guess what American swiss your **** RUSTED EARRINGS IS AT AMERICAN SWISS CAPE GATE YOU CAN HAVE YOUR COSTUME JEWELLERY BECAUSE WE DON'T WANT IT AND I AM SICK AND TIRED OF STRUGLING WITH YOUR *********** TEAM. Can't believe that one could struggle so long with **** jewellery to no avail. Suppose to be a reputable brand.