ES
Eldon S

1 reviews | Active since Jan 2016

25 Jan 2016, 13:11

**** Jewellery

Bought a wedding ring in August 2015 at your Sandton branch. In Dec 2015 one of the small diamonds were missing. Took it for repairs at your Southgate branch and collected it after a week. The same diamond gone missing again and we took it back to your Southgate branch and collected it recently on the 20th January 2016 ref JC***. The very next day the same diamond gone missing and the following day another diamond gone missing. There are now two diamonds missing from the ring. The Wedding ring cost me R5300 (barcode ***) which is a lot of money! Its so embarrassing because it now looks like i bought the ring on the street. To make it worse its a White Gold ring (I don't think its Gold) that does not look any different then a silver ring from China Town or Bree Street street vendors. Sending it twice for repairs is enough! I either want a refund or another ring but i'm not sending it for repairs!

0
Replies (1)
American Swiss
American Swiss's reply25 Jan 2016, 13:57
Official
Hello Eldon50291,

Good afternoon Eldon
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the field management team.
You will be contacted soonest.
Kind regards
Jewellery Customer Care