Extremely Poor after Sales Service / Stone fell out of ring within two months of purchase

Unacceptable Service from the employees at American Swiss Sasolburg - My Mother is a pensioner and has saved up money to purchase herself a ring that she wanted. She purchased the ring in the American Swiss branch in Sasolburg between the 28th September '18 - 1st October '18 (She is not 100% sure of the exact date) in cash. Two weeks ago she found that one of the stones fell out. She went back to the store to ask for assistance as the ring is less than 2 months old.

Unfortunately she has misplaced the slip, but surely they can track the sale, as they even asked for her ID and Cell Number when the purchase was made. The lady also remember her, as her ID was not returned to her after the sale, and she only realised that a few days later, and had to go back to the store for it, even though they had her cellphone number. Clearly the service levels and customer care is NOT an important factor for them.

I understand that the slip is important, but surely they can assist her, and not just turning her away without assistance, or saying that she then has to pay for the stone to be replaced. After not even two months... Seriously.

The levels of service is unacceptable, especially for a pensioner that really can't afford to pay extra.

I need someone to assist so that this ring can be repaired as clearly it was a fault on the ring itself for the stone to fall out in less than 2 months, and is definitely still under warranty.

Customer Details M.M.E. Schoeman **********

Or, you can contact me directly for more information or the resolution on the numbers attached Veronica Niemand ********** 490