Exploiting pensioners

<p>My grandmother (now 81) became very ill and bedridden aboutt wo years ago and since then i have been assisting her with her affairs like buying groceries, paying her accounts etc. i have been trying pay up her american swiss acount now for almost two years. evrytime after i would pay the full outsanding balance she would again get a threatening call from one of the calll centres to threaten her to pay the account.</p> <p> </p> <p>this upsets her so much and she is left traumatised everytime to the point that she cant sleep at night because she is scared that foschini would put her in jail for R90!! Since she has lost touch with reality and R90 sounds like a lot of money to her. i would then go to a foschini or exact on numerous occasions to try and find out why this account keeps on accumulating and everytime they would phone their head office and cancell all marketing related products like magazines and policies. everytime they would assure me that everything should be fine now, but after a few months my grandmother would get another threatening call.</p> <p> </p> <p>i went to another branch today to try and stop whatever policy / product it is that keeps accumulating on this account and the lady at the call centre / head office refused to assist me and demanded that i hand the [hone back to the consultant not even listening to a word i say. she demanded a letter from my grandmotherto cancell the insurance that is still on their records after two years of trying to cancell it. i cannot express to you my utter disgust and anger towards the foshini group at this moment. they are exploiting pensioners and still traumatsie them on top of it as well. </p> <p> </p> <p>i am at a loss for words at the way foschini is handling this matter and really feels like no one is trying to assist. in the meantime my poor grandmother just have to keep on paying!!</p> <p> </p> <p>i demand that this account be closed asap!!</p>