Experience with Area Manager is PUTRATE

I complained on Hello Peter about the poor service I experienced a while back at American Swiss and was Advised that I will get feedback soon. It was two weeks later on a Sunday evening while laying in the bath that I got a call from the area managerapologising for the bad service etc and he will make sure I get feedback at the soonest after I submitted the relevant documents.I then called him when I submitted the docs and he asked me if I contacted the store. I then told him that he said I should call him and I was then promised feedback. Its been a few weeks now and I am still waiting on him to get back to me. He is ignoring my calls. I just can not seem to understand how claiming from insurance that I paid for everymonth can take this LONG! Can anyone at American Swiss do their Job right? If this is how this area manager go about thing? Then I really do not blame the consultants in that branch for the way the treat their clients. (A fish starts to rot by his HEAD) I am really disgusted. I wish I can just put the ******* behind me and move on! But with this I cant!!!