MA
Maxwell A
1 reviews | Active since Aug 2017
11 Mar 2021, 11:48
EXPENSIVE BUT FLUMSY
I would like to give them 0 stars. Expensive flumsy rings. Apparently advertised on sale for 15k but needs to be fixed after every movement you make.
Cheap rings being sold off as top of the range rings. Worth 30k with the insurance but the stone fell out which was not a manufacturing problem. After paying 1500 to fix it. The stone is about to fall out again. So I guess 1500 to be paid as it is impossible that it's a manufacturing problem. So now you wear the ring only on a weekend to minimize the risk of damage but still here we are being embarrassed by the product which is coming accross as a **** because what 15k ring needs to be repaired twice in one year.
I say poorly manufactured.
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Replies (3)0
Replies (3)
American Swiss's replyOfficial
11 Mar 2021, 12:20Good afternoon Maxwell
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
your reference : RM-302500
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
your reference : RM-302500
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
American Swiss's reply11 Mar 2021, 12:20
Official
Good afternoon Maxwell
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
your reference : RM-302500
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
your reference : RM-302500
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
MA
Maxwell A's updateReviewer Update
11 Mar 2021, 12:32I did take this to my nearest branch in Somerset west but I was to blame for the stone falling out hence I had to pay 1500 to fix it. So what's the difference going to be now.
MA
Maxwell A's update11 Mar 2021, 12:32
Reviewer Update
I did take this to my nearest branch in Somerset west but I was to blame for the stone falling out hence I had to pay 1500 to fix it. So what's the difference going to be now.
American Swiss's replyOfficial
11 Mar 2021, 12:34HI Maxwell
You have logged the complaint and we have forwarded it to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
You have logged the complaint and we have forwarded it to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
American Swiss's reply11 Mar 2021, 12:34
Official
HI Maxwell
You have logged the complaint and we have forwarded it to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
You have logged the complaint and we have forwarded it to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care