exhausted and disappointed

After my review on the 28/10/20, i was contacted back and a few things we resolved and i was left feeling Hopeful. On 4/11/20 i was promised a latter will be sent to me detailing that the ********** account opened under my name was being resolved and my being Blacklisted is in the process of being resolved so i can move on with my life as this thing is blocking me from doing extra work because i don't have a laptop at the moment and i cant do any purchases on anything until i get my name cleared. So what you guys are doing right now is Taking food from my mouth/ *****ing my Income. Why don't you guys pick up your calls when i call, Why don't you respond to my email? I really should be suing you for getting me blacklist or for putting me through all this!!!! Can Mr S.Taliep or Mr N.Naidoo get back to me or just send through the latter or call me anything will help right now.