Exchange of Necklace

I purchased a very early birthday present for my sister and so there was a few months that lapsed between purchase and handing over the gift. She wore it a couple of times before it unravelled and then it took a few weeks before we saw each other. I took it back and when they couldn't repair it, they exchanged it! The difference was - although I had bought it on my account - I had lost the slip! The staff were so helpful and friendly and one very ecstatic customer walked out ready to make her sister's day! Thank you for one of the best shopping experiences. Congratulations to all the staff at your wonderful store.