1 reviews | Active since Oct 2016

13 Oct 2016, 22:24

Exceptional service

<p>I visited American Swiss at Mall of Africa around 19h50 to purchase a gift for my girlfriend. I was assisted by Londi, who just demonstrated to me what is called exceptional service.</p> <p>I am completely clueless on ladies jewellery but Londi made my shopping easy and effortless, she helped me choose a nice gift without even complaining of the time on top of that she even wrapped my gift. </p> <p> </p> <p>The very same watch they had it at Sterns, Foschini but all those stores where rushing to wrap up in order to close; at Foschini they just asked me if I need help but which I responded 'yes' but the guy who asked disappeared. As for Londi her approach immediately when I enter the store made me feel welcomed and her body language showed me willingness of assisting me.</p> <p> </p> <p>That made me leave the store with a smile. A lot of appreciations to Londi </p>

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Replies (1)
American Swiss
American Swiss's reply14 Oct 2016, 09:07
Official

Good morning Cyril

We welcome feedback from our Customers, even more so when the feedback is positive.

We will be sure to forward your message to the field management team, and more importantly to Londi at the Mall of Africa store.

Thank you for taking the time to post your message, and we look forward to seeing you in our stores again soon.

Kind regards

Jewellery Customer Care