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laura.harris laura.harris

1 reviews | Active since Jul 2016

14 Jul 2016, 14:34

Excellent customer service at the Clearwater Mall branch

<p>My partner purchased a beautiful engagement ring at the American Swiss in Clearwater Mall. Unfortunately, the ring was 5 sizes too big (rings can easily be reduced by up to 3 sizes). We needed to resize the ring but there were risks to doing so. The manager of the store, a lovely and helpful lady called Singathwa, came to our rescue and organised for a substitute (identical) ring. This was cleaned and I picked it up today. It is perfect! Thank you very much Singathwa, and American Swiss, for excellent service and a gorgeous ring!</p>

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Replies (1)
American Swiss
American Swiss's reply14 Jul 2016, 14:53
Official

Good afternoon Laura

We welcome feedback from our Customers, even more so when the feedback is positive.

We will be sure to forward your message to the field management team, and more importantly to Singathwa at the Clearwater store.

kind regards

Jewellery Customer Care