Excellent Customer Service

I got a watch as a Christmas gift and unfortunately it was faulty. After I went back to store on the 27th I felt very unhappy about the service I got from one of the other staff members. She didnt even look at the watch, All she said is that I have to take it too one of the other Jewelry shops to get the battery replaced. At the end it wasnt the battery and I went back to the store. Luckily Teboho was there to assist and she phoned around to see if we can find another watch. It seems that the problem was with the type of watch seeing that all the stores only had faulty watches. But the service I got from Teboho was out of this world. She kept on apologizing for the problem, knowing how much I liked the watch. You should use her as role model for all your other staff members. If they give the kind of service she did, you would only have happy customers.