1 reviews | Active since Jun 2015
engagement ring
it is every man out there to buy warm hearting ring for their women,,,, but for an average earner like me it is of the heart to buy what is within your budget and you go to the brand that somehow makes your thinking on point, who would think that buying an engagement ring from a very reputable brand like American swiss can be heart breaking. effective 20th of January I went to Mall of the south to buy an engagement ring which cost me R 899 first disappointment to me as a long lasting customer of this brand is that mall of the south American Swiss did not have the box to put my ring in it, I had to go buy it elsewhere as i was told they have waited for the boxs for as long as they can remember months, Well because I am a loyal customer I buy the ring and my engagement was a success as my most beautiful woman among women said yes, well couple of days later one diamond went off,well this time around I go there to return the ring for them to put another diamond, and because I also buy other things from here I had asked them to fix my watch which was broken and yes I was advised that there will be additional cost to fix it, which I was happy with. effective the 20th of March I go collect the ring and happiness again between me and my woman, well is not even a month the ring now lost three more diamonds,,,,,,, this is sad now as my woman can be seen as a joke from where she works, and feel like I could have done better. and yet at the same time i think is a month since my watch was taken for repairs not even a single communication to date. I am not worried much about the watch but the ring story guys is heart breaking I know the budget is low R 899 but I am buying from American Swiss hellow even if it is of low price my mind says the quality should be at least convincing.
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and product, and are disappointed that you had this experience.
The complaint has been logged and escalated to the Field Manager to contact you.
Your reference: CS-309723
Regards,
The American Swiss Team
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and product, and are disappointed that you had this experience.
The complaint has been logged and escalated to the Field Manager to contact you.
Your reference: CS-309723
Regards,
The American Swiss Team
