VS
Veroezka S
1 reviews | Active since Jan 2019
20 Sept 2023, 11:28
Engagement pending thanks to American swiss
Got an engagement ring. Size was too small went there twice. Its been 4weeks. Today 20-09-2023 I called them to follow up. Only today they tell me about the difference I need to pay in and then again wait 8weeks. This is ridiculous.
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Replies (2)
American Swiss's replyOfficial
27 Sept 2023, 09:51Good morning Veroezka
Your complaint is noted and will be addressed soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be addressed soonest.
Kind regards
Jewellery Customer Care
American Swiss's reply27 Sept 2023, 09:51
Official
Good morning Veroezka
Your complaint is noted and will be addressed soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be addressed soonest.
Kind regards
Jewellery Customer Care
American Swiss's replyOfficial
27 Sept 2023, 10:56Good morning Veroezka
Kindly be advised that the store has confirmed that they have provided you with feedback regarding this Special order ring.
this ring style is an imported style hence the delay.
Kind regards
Jewellery Customer Care
Kindly be advised that the store has confirmed that they have provided you with feedback regarding this Special order ring.
this ring style is an imported style hence the delay.
Kind regards
Jewellery Customer Care
American Swiss's reply27 Sept 2023, 10:56
Official
Good morning Veroezka
Kindly be advised that the store has confirmed that they have provided you with feedback regarding this Special order ring.
this ring style is an imported style hence the delay.
Kind regards
Jewellery Customer Care
Kindly be advised that the store has confirmed that they have provided you with feedback regarding this Special order ring.
this ring style is an imported style hence the delay.
Kind regards
Jewellery Customer Care