1 reviews | Active since Nov 2016
Dont want to be paid
<p>After i was retrenched i could not pay my account but when i got a job i went into one of the stores to start paying my account but was told it was handed to laywers and they said i could not pay their i must phone the laywers so for the past few months ive been trying to get hold of them to pay my account but when i phone i am told to wait for a consultant and then the lines are too busy some one will call my guess what still no phone call i cant pay my account my credit score keeps falling because my account is not settled and no 1 can tell me where to pay the money </p>
Hi Wynand,
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
Your complaint has been escalated to the TFG Financial Services Department and they will make contact with you shortly to resolve this matter.
Your patience and understanding is appreciated.
Regards,
The American Swiss Customer Care Team
Hi Wynand,
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
Your complaint has been escalated to the TFG Financial Services Department and they will make contact with you shortly to resolve this matter.
Your patience and understanding is appreciated.
Regards,
The American Swiss Customer Care Team
I cant find a place to rent cant get a loan to buy a house or for my wedding because american swiss account cant be paid for about 2 years now that i jave been trying almost 3 and every branch i go to gives me a number that my account has been handed to (laywer) and when i phone no one picks up jist a voice that says i must leave a number that they would get back to me and till today no one has gotten back to me and when i posted a review a few months ago i was told that it would be sorted out and i have not heard anything yet or given a place to make payments and this is not right i cant live my life because of this account i have tried paying it for almost 3 years it would have been finished by now any advise would be realy appreciated
I cant find a place to rent cant get a loan to buy a house or for my wedding because american swiss account cant be paid for about 2 years now that i jave been trying almost 3 and every branch i go to gives me a number that my account has been handed to (laywer) and when i phone no one picks up jist a voice that says i must leave a number that they would get back to me and till today no one has gotten back to me and when i posted a review a few months ago i was told that it would be sorted out and i have not heard anything yet or given a place to make payments and this is not right i cant live my life because of this account i have tried paying it for almost 3 years it would have been finished by now any advise would be realy appreciated
Good afternoon Wynand
Please be advised that your message has been forwarded to the relevant department.
kind regards
Jewellery Customer Care
Good afternoon Wynand
Please be advised that your message has been forwarded to the relevant department.
kind regards
Jewellery Customer Care