DONT BUY FROM AMERICAN SWISS PLEASE!!!!!!

I recently purchased my wedding ring and band from American Swiss in Fourways Mall.

Initially the ring looked beautiful and within a few weeks it started fading and even though it had 4 small diamonds and a white Sapphire, it began to look like costume jewelry which was very embarrassing.

We went back to the store to complain, they just wiped it off with jewelry cleaner and blamed it on hand sanitizer. About a week ago we went back again this time very disappointed and unhappy with my wedding ring. I was then told maybe I have high acidity levels causing it.

We insisted on speaking to the manager who wasn't on site, and after having to cause a commotion, they finally got him on the phone. A long drawn out story was given, and they did not want to exchange my ring. They said it needed to go to quality control who would ultimately decide . .subsequently to this, and after having had a conversation with the area manager which led to no resolution, I was called back 2 days later and told that the ring was in transit to their head office in cape Town to the quality control.. .I spoke with a lady by the name of Gail, who seemed to understand my frustration. She told me that should the ring quality not be suitable I, according to the CPA was entitled to exchange my ring or ask for a refund .I would just like to mention that upon our second return complaining about the condition and discoloring of my wedding ring, they then mentioned there was a stone missing

I LITERALLY COULD NOT BELIEVE WHAT I WAS HEARING. It was then imp**** that I may have lost it??????

There was a no care attitude, quick to do the sale, but minimal assistance to retain a customer. Once happy for about a week, since my wedding, embarrassed, No ring, been shunted around from pillar to post .I asked them can they guarantee me that my ring I baught, actually had that missing stone in it? They rep**** no, they can't.

A month later, still newly wed, and j have a ring out there somewhere being ' quality controlled ' by who knows

I will fight this ghastly sale and worse experience of my life tooth and nail by going to the Ombadsman, and give all the evidence I have to everyone, starting on all media platforms and escalating this shameful manner to its highest peak. .All I wanted was for my magical moment wedding ring to either be exchanged or refunded

PLEASE PLEASE PLEASE " Make sure ALL YOUR STONES ARE FITTED AND PRESENT IN YOUR RING.

PLEASE IF IT STARTS DISCOLORING MAKE A NOISE IMMEDIATELY

This is shameful scarring a d disgraceful service, I'm reporting this to the ombudsman as well, I will make this k own to every human I know because my special memory that bonded us in unity now lioks like something I ordered from Wish or a costume jewelry store. .I'm bitterly sorry and devastated, but angry enough to roll full steam ahead for my ring to either be replaced by a different ring at the same value, or a refund