Dissatisfied customer

<p>I went on the American Swiss website to order a personalized pendant about 5 weeks ago. I then received an email that I should go to the nearest American Swiss store to make a 50% deposit to confirm the order, which I did. When I got to the store, a lady assisted me, she was very helpful. I demonstrated to her how long I wanted to pendant to be and before I could finish she advised that the pendant will be an adjustable one with loops to adjust to the length I want. How she explained it was that I asked her about the length.... Four weeks later I receive a call advising that the pendant was ready for collection. I went to the store yesterday to collect the pendant and the lady that assisted me before was not at the store. I had a look at the pendant and noticed that it is not adjustable, it only has one hoop. So I tried on the pendant and it was longer than I would like for it to be. I explained to another lady how I was initially advised the pendant would be. The lady then explained that if I want for it to be adjustable, they will have to send the pendant back to the jeweler to get a quotation of how much that would cost which will take a week! And then an additional week on top of that one to get it to look how I was initially advised it would look. I was EXTREMELY unhappy about that because that was not what I expected, that was not what I was told in The beginning. The fact that I must now wait an additional TWO weeks and pay EXTRA for something I was informed was standard. The lady from yesterday then said she will see if they can send it to the jeweler and she will get back to me today.</p> <p>So now, I received a call today from the lady that assisted me when I initially went to the store and after going back and forth with what she said and what I said and what she advised me and what I advised her