Dissatisfactions of items quality and service by sale assistants

Dear American Swiss Customer Service,

I am writing to express my dissatisfaction with both the service I received and the quality of the product I purchased from your store located in the Mall of Africa last year November. The item in question, which I bought less than a year ago which we were not advised on the issues we might encounter with the product, has unfortunately not met the standards of quality and durability that one would expect from a reputable jeweler such as American Swiss.

Despite the product still being under warranty, I was informed that the issues it has encountered are not covered by the warranty provided. This is perplexing and disappointing, as the warranty period has not yet expired, and I had anticipated a certain level of support and service during this time as i spent thounds of Rands on the product and within in 3 months it had issues, i was then told to wait for it break before returning it for repairs which it has and now I am being charged the same amount to replace a part of the item.

The lack of assistance and the refusal to honor the warranty agreement have left me with a product that is not only defective but also unusable. It is disheartening to experience such service from a brand that I had held in high regard.

I kindly request that this matter be addressed promptly. I believe that a fair resolution would be either a full repair of the product at no additional cost or a replacement that ensures the quality and service that American Swiss is known for. I trust that American Swiss values its customers and will take the necessary steps to rectify this situation.

I look forward to your prompt response and a satisfactory resolution to my complaint.

Aggrieved ,