DISSAPOINTED

I bough an engagement on the 13.01.2024 at the Canal Walk and was not happy with the service received. The rings price was indicated as R5000. When I was presented with the slip it showed R5299. The sales person rereferred it the manager which lacks customer service skills. She was abrupt to the sales guy and I had to explain the problem to her from where I was standing. She came and assisted him to rectify the problem not very friendly and not even greeting. I was very specific and asked her about having the ring sized and she explained it can be 2 sizes up or down. I explained to her that my kids is leaving Monday morning to go back to jhb and sked if they able to do the sizing that side which she confirmed. I even asked het to print a gift receipt for that purpose. The Monday when my kids went to jhb they were told by 2 branches there is a cost involved to my surprise. I was shocked as to why your staff member and manager never disclosed this to me. I am not happy and need to know why I was not informed about this at the time of my purchase.