ZP
Zaida P

1 reviews | Active since Feb 2019

25 Feb 2019, 10:04

Disgusting Service American Swiss, Liberty Promenade

I was disgusted by the service I received at the branch in Liberty Promenade, Mitchells Plain. On Sunday, my husband and I entered the store after admiring the rings displayed in the window and enquired by the sales ladies about one of the rings displayed. The lady approached and asked if it was for me, I rep**** that yes it was, to which she advised that they cannot size the rings SO BIG. This was told to me before I even managed to SEE the ring I had asked to see, let alone discussed sizing. She had sized me up (I am quite plump) and decided that I was too fat to get a ring there. Eventhough my wedding ring was bought there and sized accordingly to suit me. I will never go back there.

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Replies (1)
American Swiss
American Swiss's reply25 Feb 2019, 11:57
Official
Good afternoon Zaida

Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. 

We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.


Kind regards


Jewellery Customer Care