Disgusting service

Worst service ever!

I made a purchase last week, I was told it will be ready after a week. I paid the full amount. They called me a week later to tell me that they are unable to assist me. I asked to be refunded, I was told that they cannot reimburse me, as the debit card will decline. That makes no sense. Your terms and conditions clearly state that I will be refunded the same way as I paid.

I’ve been calling your customer care line, and no customer care was shown, nor did anyone do anything useful.

I need you to assist me urgently before we escalate this.

I’m not impressed with this service.

The 1% rating is not doing my dissatisfaction any justice. Anything lower would be suitable. Just give me my money back. Simple