Disgusting Service

I got to American Swiss at 09h05am and the store was still closed. When it opened eventually at 09h15 I enetered the shop and spoke with a very arrogant young lady. I told her why I was there, she never asked for my name but tried to explain my scenario for me. I've been waiting for feedback regarding my claim for more than 2 weeks. I called on Wednesday and was told that they would get back to me on that day but I never got feedback. One of the things that I asked was why I was not contact on my cellphone and the lady rep**** ' There was no answer on your phone and we do not call people 20 times' Very sarcasticly... Only to find out that she was not even there when I was contacted. I am disturbed by the fact that I had to wait so long for feedback and had to travel so far to get to their store only for them to rudely tell me that they not sure why I had to come but if I said they asked for a claim number, that is what will be added to my documents and they might get back to me by Tuesday. Apon me raising my concern I was shouted at \Did I call you? Dis I call you? I was asked!!! Words can not really explain what happen in that store this morning! It was a DISGRACE"