Disgusting Service

I paid my account up on the 14th of February 2025 which was handed over to VVM and was advised the account was sent for closure and that i would get a paid up letter in 7 to 21 working days. I then spoke with the supervisor who advised me he will personally escalate this matter as i was in the process of buying a house and speed up the process. I called again in March after the waiting period and enquired about the letter due to me still being harassed for outstanding payments on my account however to my surprise I was advised by the agent that nothing was done on my account even tho they see the payment reflecting to which i was told that the matter has been escalated.

From them I've called in between 10 and 15 timers to which i get the same response of "the letter was requested, i must just wait" I Further went on and requested to speak to the supervisor but every time the supervisor is somehow always in a meeting every time i call in as though they are trying to avoid me.

When i called into American Swiss head office, i spoke with another lady who asked me a few questions and then with saying anything transferred me over to VVM to which the exact same process happened again and i was told the same story. I then emailed American Swiss as well and all i got was a reference number and no further contact since.

I called in again today and spoke with a lady who had a terrible attitude towards me and was very arrogant on the call and was told that as this is an American Swiss account , its going to take very long and will get the supervisor to call me

The service is truly disgusting and unprofessional and the Foschini Group should really reconsider who they use for collections.