FT
Fanie T
1 reviews | Active since May 2023
24 Dec 2023, 10:31
Disgusting customer services
I bought a male and female fossil watch combo and just over 30 days later the male watch back plate came off when returning they said i must book it in for repair. 8 weeks to get sorted it has been like 12 weeks and still no watch i paid good money for it and don't have what i paid for. Completely unsatisfied with this service
Helpful (0)
Replies (3)0
Replies (3)
American Swiss's replyOfficial
27 Dec 2023, 15:47Good afternoon Fanie
Your complaint is noted.
Kindly advise as to which store you are dealing with.
I await your response.
with thanks
Jewellery Customer Care
Your complaint is noted.
Kindly advise as to which store you are dealing with.
I await your response.
with thanks
Jewellery Customer Care
American Swiss's reply27 Dec 2023, 15:47
Official
Good afternoon Fanie
Your complaint is noted.
Kindly advise as to which store you are dealing with.
I await your response.
with thanks
Jewellery Customer Care
Your complaint is noted.
Kindly advise as to which store you are dealing with.
I await your response.
with thanks
Jewellery Customer Care
FT
Fanie T's updateReviewer Update
27 Dec 2023, 15:57I was at The Glen American Swiss
FT
Fanie T's update27 Dec 2023, 15:57
Reviewer Update
I was at The Glen American Swiss
American Swiss's replyOfficial
29 Dec 2023, 08:37Hi Fanie
thank you for your response.
Your complaint will be forwarded to the field management team to address.
Kind regards
Jewellery Cusotmer Care
thank you for your response.
Your complaint will be forwarded to the field management team to address.
Kind regards
Jewellery Cusotmer Care
American Swiss's reply29 Dec 2023, 08:37
Official
Hi Fanie
thank you for your response.
Your complaint will be forwarded to the field management team to address.
Kind regards
Jewellery Cusotmer Care
thank you for your response.
Your complaint will be forwarded to the field management team to address.
Kind regards
Jewellery Cusotmer Care