YS
Yasmin S
1 reviews | Active since Jul 2021
11 Aug 2021, 15:27
DISGUSTED
So it’s now been 2 weeks to the day where no one from American Swiss has got back to me in regards to my refund of my ring which had a stone fall out of. I am beyond disgusted, all they did was lodge a complaint number (once again) only for nothing to be done. How can a stone fall out of a ring and it not be a manufacturer problem??? I am about to sue American Swiss for more than just my refund and all costs of my phone calls to American Swiss help line (no help there) and for my driving up and down to get this sorted. What is wrong with people? I WANT MY MONEY BACK now. This is appauling.
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American Swiss's replyOfficial
12 Aug 2021, 08:50Good morning Yasmin
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
American Swiss's reply12 Aug 2021, 08:50
Official
Good morning Yasmin
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care