Disgusted by the "I do not care" attitude by American Swiss

I wrote a complain about my ring I think about 2 to 3 weeks ago. It goes to show that American Swiss do not take it's customers serious. To them I am just customer number two million, and what I experience is non of their business. It is very appaling to see such a big company, have such an attitude. Together with Sterns, I hope people stop buying from you and go to independent jewelers. You guys just choose to be mute about a ring I have been complaining about since 2015, a year after my wedding. This year marks 6 years into marriage and I have changed the ring 3 times, getting the same ring changed for me coz stones just keeping falling off. Now you guys just feel that you have heard enough and you going to ignore me. May everyone all over the world, notice you incompetence and lack of urgency for your customers and just choose to buy from independent jewelery stores that will pay attention to them. Thank you Masego from American Swiss Hartswater for your excellent service and always keeping me on the loop with the process. 5 months later, after submitting my ring for repairs, I am told I have to pay a ridiculous amount and no one is even bothered. I am beyond disgusted by your behavior and your "We don't care attitude"