Disfunctional website and terrible customer service treatment.

After the birth of my son i decided to get a personalized pendent with footprint from american Swiss. was told that i could only do this via website. when i tried it did not work. it just took me to a blank screen. subsequently made many calls (10 in total) and spoke to JUDY then SHAQUILLE then WESLEY...kept getting passed around. eventually ended up at ***LE who said she will assist. after ***LE explained how to go about the process of the personalized pendent i then tried and got the same result. ***LE then said she will contact the website team and get back to me.....its now been 10 days and no one has gotten back to me. absolutely pathetic service.