Discussed at the service you offer

Below email was send 6 days ago to American Swiss I phoned the Somerset Mall branch and asked for my ring to be returned and still have not received my ring or feedback from them. It is a ring they valued at R20 000 just to give you a understanding of why I feel the way I do.

Good morning

On 15 August my fiancé and I bought the following ring from your American Swiss store in Somerset Mall: Item description *** 9ct rose gold Aspen lake blue topaz. We had the ring resized through American Swiss, I noticed that you could see where it was resized and it had a yellow color which looked like the finishing was incomplete and badly done according to me. I've decided that when it is time for the annual clean I will address that issue as well, which I did. I took the ring in on Sunday 17 September 2023. Yesterday I had to phone the store to follow up and was informed the manager will give me a call. I received a call from the store manager to inform me the outcome was that these things happen to white and rose gold when being resized. I was also told that it will be fixed (for my costs) and they will polish the ring at a discounted price. My question is why should I pay for something which was not done properly in the first place? As you will notice it is an engagement ring, which means I still need rings to go with it for the wedding day and my fiance also still needs his ring. We were planning on buying that from American Swiss but since this is how business gets done by American Swiss I guess we will definitely buy it elsewhere. Please just see to it that my ring gets sent back to me as is and I will find somebody else to fix your mess. I am not happy at all, and need you to know that I will definitely make this known to other potential customers as well.