Disaster what should have been a happy day for Couples.

I write the review for my very unhappy niece

AMERICAN SWISS VRYBURG NORTH WEST

Very very poor service and now we have a very very sad and disappointed person. For months now, today was the day that my Nieces boyfriend told her that they can go and look for an engagement ring at American Swiss Vryburg. There was always a man that worked there that was very helpful, BUT today they got the female employee that works there. My niece told he what she wanted but there was no service delivery. She didn't want my niece to look at other rings as example or to fit other rings because all her mind was stuck to was white gold ring. The lady told them just to order online, my niece left there and she don't even know what her ring size is how on earth must she knows what will fit her and what kind of ring she wanted. My niece and her boyfriend left there empty handed.

I must say my niece is very disappointed and unhappy, what should have been a happy day for ring searching ended in disaster and a very very SAD heart. I feel a experience like this must be special for every single couple walking through American Swiss shops, but today was total disaster.

American Swiss, is this how you do business? How must one buy a engagement ring online when your store employees doesn't even want customers to fit rings? How must one spend money at your stores if your employees doesn't even want to to open the case for customers to choose an example ring?

I really want feedback and also what are you going to do about situations like this?