DISAPPOINTING Customer Services

So disappointed in American Swiss Tyger Valley. On the 4th of February I left my Guess sunglasses to be fixed. I was advised that they will call me with the quote in that week. Today the 5th of March, no call, I called them at 9:15 to find out whats going on, its 10:32 I haven't received a call yet. Being a loyal client of TFG, I must say this is beyond disappointing, its disgusting. Can someone contact me and let me know how much is the quote, and must I wait another month before i receive my goods back?