Disappointing

Dear American Swiss Team, I am writing to express my disappointment regarding my recent experience with the purchase and resizing of a ring at your Mall of Africa store. My husband and I bought a ring, and during the initial sizing, the staff member did not inform me that my requested size (I) could not be accommodated. After settling the full balance of the ring, I was informed that the maximum size they could resize to was J. This was frustrating, as it meant I would have to wear a ring that is too large for me, and I was not made aware of this limitation when my size was taken first time around. The staff member mentioned that they would send the ring in for resizing and would first request the size I needed. I was assured that I would receive a call if they were unable to accommodate my request. However, I did not receive any communication, which led me to believe that everything was proceeding as expected. Upon collecting the ring, I discovered that it was resized to a J, which is still too loose for my finger. Given that I got married the same week we had to proceed with the size J, this has been quite disappointing. We were never informed that the resizing would result in a larger size, and I would like to resolve this issue, as we paid for the resizing that was not done according to my specifications. And I must also say that she was very rude and a had a bad attitude. customer service requires a smile and good service!!! I appreciate your attention to this matter and look forward to a prompt resolution.

Regards Claudia ***