Disappointed With Lack Of Assistance

Good Day<br> <br> My husband recently purchased diamond studs from this branch. Not more than a month after the butterfly broke in half. <br> <br> The earrings were incredibly expensive and i cannot just use any other butterfly as I am worried that it will not be secure enough. My husband proceeded to take the earrings back to the store to request new butterflies. The response from the store clerk that it was not her problem and that they do not ensure the butterflies. <br> <br> Why could she not make a plan and assist with providing new butterflies? Surely they should make a plan for a customer especially for such an expensive product?