disappointed new engaged couple

Why would you ask for my contact details and then not contact me. Its been over 2 months!

Reference nr : 161870

I have been inconvenienced enough through American Swiss and their poor customer service and quality control.

Never the less I still have to waste my time typing an essay on my terrible experience.

My Fiance bought an engagement ring in October by american swiss fourways mall. He paid cash for the ring.

He then proposed to me in December at the coast. I immediately with a naked eye, saw a large crack through the diamond. We went straight through to a jeweler to evaluate the ring, whereby confirmed that the ring was indeed cracked and damaged. There after we went to American swiss in gateway whereby the store manager was very helpful and immediately advised that there is a problem with the diamond.

She called fourways mall Americans Swiss and waited more than a half an hour to speak to someone, she was also shocked by the poor customer service.

After an argument we explained the issue and was promised that a new ring would be sourced and ready for collection once we return from holiday.

Apon returning from holiday our first stop was American Swiss Fourways. The staff was so *********** and rude. Not apologizing or emphasizing at all.

I had been in contact with American Swiss for about 2 weeks, whereby I was promised feedback and to be kept updated. I never once received any calls from them. All the calls were on my account as well as travelling costs to and from Richardsbay to gateway mall.

The replacement ring's diamond was even worse than the one we had purchased. The diamond was shattered from the claw to the middle of the diamond.

Not only was my entire engagement a disaster due to poor quality control and insensitive staff, but I had no engagement ring to wear. It is not just about the ring but also the sentimental value of the engagement that was ruined. My Fiance was so embarrassed and belittled by his purchase.

American swiss was aware of the situation but still failed to check the newly sourced ring for any faults.

We immediately requested a refund which we had to wait a week for.

Gratefully my Fiance had the funds to get me a ring from Browns store. I cannot compare the amazing customer service and treatement we received from Browns to American Swiss.

We have always been big shoppers of American swiss as my fiance had even bought 2 watches from your store as a christmas gift for me.

I can with great confidence say they we will never put our feet in any of your stores.

I want feedback on this matter

My heart is absolutely broken, not only have i had to explain to everyone why im not able to wear the ring that my fiance proposed with but also the engagement pictures cannot even be framed as the are now irrelevant.