aH
ayla-jade Harvey

1 reviews | Active since Nov 2019

25 Nov 2021, 16:41

Disappointed in the quality

Had my ring, bought from American Swiss, for only 3 months and i have only been wearing it for a month and a half. It is my wedding ring. I noticed a stone had fallen out and when I returned it to the store well within the warranty time, i was told it would cost me almost the same price to fix it as it cost to buy the ring.

I am incredibly disappointed in the quality of this brand, for a claw to break so easily. I work from home and do not do any heavy lifting, so i fail to understand how it was my fault the claw broke. Very disappointed, and It is not likely that i will buy from American Swiss again.

I do have to say that the store manager was very understanding and very helpful in trying to give me a cheaper repair price, which I appreciated. However when you don’t have much, almost R3000 for a ring is a lot of money and you expect it to be a little more durable than what i have experienced.

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Replies (1)
American Swiss
American Swiss's reply26 Nov 2021, 11:20
Official
Good morning Ayla-jade Harvey 

Your complaint is noted and will be forwrded to the field management team to address.

Kind regards

Jewellery Customer Care