1 reviews | Active since Nov 2019
Disappointed in the quality
Had my ring, bought from American Swiss, for only 3 months and i have only been wearing it for a month and a half. It is my wedding ring. I noticed a stone had fallen out and when I returned it to the store well within the warranty time, i was told it would cost me almost the same price to fix it as it cost to buy the ring.
I am incredibly disappointed in the quality of this brand, for a claw to break so easily. I work from home and do not do any heavy lifting, so i fail to understand how it was my fault the claw broke. Very disappointed, and It is not likely that i will buy from American Swiss again.
I do have to say that the store manager was very understanding and very helpful in trying to give me a cheaper repair price, which I appreciated. However when you don’t have much, almost R3000 for a ring is a lot of money and you expect it to be a little more durable than what i have experienced.
Your complaint is noted and will be forwrded to the field management team to address.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwrded to the field management team to address.
Kind regards
Jewellery Customer Care
