1 reviews | Active since May 2018
Disappointed - Frustrated - 10 Weeks without my wedding rings!
This is my second post now. My original review was posted on 30 August 2022
A lady from Head Office contacted my husband. She was extremely proffessional and the resolution was satisfactory. My rings were sent back to the jeweller to be seperated and recoated etc after being joined skew and then refusing to take any responsibility for it.
It has now been 3 weeks since the promised collection date for my rings.
We were originally told I would have my rings back Friday the 02/09/2022. The day before my husband was called to inform him the jeweller is busy and sorry for the delay but I would have my rings the following Friday 16/09/2022. It is now a week later, Friday 23/09/2022. We have heard nothing from American Swiss/ TFG.
I am beyond frustrated at this point. What is actually going on?? I have been without my wedding rings since July!
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Kindly confirm if this matter has been sorted as per our records.
with thanks
kind regards
Jewellery Customer Care
Kindly confirm if this matter has been sorted as per our records.
with thanks
kind regards
Jewellery Customer Care
The matter has been resolved and I have received my rings.
The matter has been resolved and I have received my rings.
We are pleased that the matter has been addressed and all is sorted.
Thank you for the update.
kind regards
Jewellery Customer care
We are pleased that the matter has been addressed and all is sorted.
Thank you for the update.
kind regards
Jewellery Customer care