PM
Phumelele M

1 reviews | Active since Aug 2021

15 Sept 2022, 18:40

DISAPPOINTED.

Hello I am highly disappointed in the quality of the ring I bought plus the level of customer service that I have received in your The Pavilion Shopping Centre branch. I purchased an engament ring on the 2nd of April 2022 and I have been wearing it but not when I am doing heavy duties at home. I brought it back to store and just collected it now no refund nothing at all they are saying it my fault since quality check has been done so I have to pay R180 to repair it. I do not want a repair since I do not want the ring at all. They can not explain when the 6 months warranty rule apply or how can they replace the ring. Please assist me ASAP. *** Phumelele Makhanya

0
Replies (1)
American Swiss
American Swiss's reply16 Sept 2022, 16:48
Official
Good afternoon Phumelele

Your complaint is noted and will be forwarded to the field management team to address.

You will be contacted soonest.

Kind regards
Jewellery Customer Care