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Phumelele M
1 reviews | Active since Aug 2021
15 Sept 2022, 18:40
DISAPPOINTED.
Hello I am highly disappointed in the quality of the ring I bought plus the level of customer service that I have received in your The Pavilion Shopping Centre branch. I purchased an engament ring on the 2nd of April 2022 and I have been wearing it but not when I am doing heavy duties at home. I brought it back to store and just collected it now no refund nothing at all they are saying it my fault since quality check has been done so I have to pay R180 to repair it. I do not want a repair since I do not want the ring at all. They can not explain when the 6 months warranty rule apply or how can they replace the ring. Please assist me ASAP. *** Phumelele Makhanya
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Replies (1)American Swiss's replyOfficial
16 Sept 2022, 16:48Good afternoon Phumelele
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
American Swiss's reply16 Sept 2022, 16:48
Official
Good afternoon Phumelele
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
