DISAPPOINTED BEYOND

My partner ordered an engagement ring online because the store in Mall@Reds did not have the specific ring. When we were called to say the ring had arrived i was ecstatic ,i could finally wear my engagement ring. Unfortunately as in normal cases the ring was too big for me and had to be resized (downer but i understood) the ladies who assisted us said it would take about 5 days to get it resized, we then paid for the ring, paid for the resizing of the ring and went home. On the 4th day (a day before im supposed to get the ring back) my partner gets a call stating that the ring can not be resized but will have to be redone , once again a disappointment but i understood , we were told it would take 6 weeks we are now going into the 4th week of those 6 weeks and today my partner gets a call to state that it will take another 6-7 weeks because its an import or some kinda BS ....NOW this is where i lose my patience ....after understanding and understanding and under flippen standing , 1 can only have so much. This is just pure pathetic service we are receiving from American Swiss and i just can NOT understand why we have to wait so damn long for something that has been paid for?????? 1stly WHY is feedback always given so late to a client???? 2ndly surely facts should be given when giving that feedback to your client????? And lastly i would not ever recommend getting anything from American Swiss if this is the way clients get dealt with.

My partner and i would prefer to go get an engagement ring from another jeweler actually....